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What to Do if a DDoS Attack Disrupts Your Online Service

by Stacey
September 17, 2025
in Fraud Prevention News, Protection Guides
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Updated September 17, 2025 · Senior-Friendly Plain Language

📣 Report a Scam (CAFC) 📰 Get Weekly Alerts

TL;DR

  • A DDoS attack floods a website or service with traffic so real users can’t get in. It’s illegal in Canada.
  • If your site/service is slow or down, act fast: contact your host/ISP, enable DDoS protections, and communicate with users.
  • Prevent repeat attacks with a CDN/DDoS plan, monitoring/alerts, rate-limiting, timely updates, and a basic response playbook.

Table of Contents

  1. What Is a DDoS Attack?
  2. Why It Affects You
  3. First Steps If You Think You’re Under Attack
  4. Prevention Tips Everyone Should Know
  5. What the Law Says
  6. Suggested Links (Internal & External)
  7. Sources
  8. About ScamShield Digest

🌊 What Is a DDoS Attack?

A Distributed Denial-of-Service (DDoS) attack overwhelms a site or service with traffic so legitimate users can’t get through. Attackers often abuse “booters” or “stressers” that generate massive request floods.

Think of it like a traffic jam at a bridge: so many cars pile up that nobody crosses. The result is slow pages, errors, or complete outages.

🧭 Why It Affects You

  • Small businesses & community sites: downtime means lost trust and missed appointments/orders.
  • Individuals: if a service you rely on is hit, you feel the impact—banking, email, streaming, bookings.
  • Collateral risk: infected devices can be hijacked into botnets that power DDoS campaigns; good hygiene protects everyone.

⚡ First Steps If You Think You’re Under Attack

Step What to Do
Check Confirm the problem isn’t your own connection—do other sites load? Look for host/monitoring alerts.
Contact Reach your hosting provider/ISP immediately. Ask about rate-limits, filtering, scrubbing, or temporary blocks.
Enable protection Turn on CDN/DDoS features, WAF rules, and “under-attack” modes. Throttle expensive endpoints.
Reduce load Temporarily disable large downloads, search, or heavy plug-ins; serve cached pages only if possible.
Communicate Post a brief status update for users; set expectations and give alternatives (phone/email) while you mitigate.

If you run a critical service, consider a managed security provider who can monitor and mitigate 24/7.

🛡️ Prevention Tips Everyone Should Know

  • Choose hosting with DDoS protection and a CDN that can absorb/spread traffic.
  • Set up monitoring & alerts (traffic spikes, error rates) so you see trouble early.
  • Use a Web Application Firewall and rate-limit costly endpoints (search, login, API).
  • Patch and harden servers, CMSs, and plug-ins—don’t leave known holes open.
  • Redundancy & backups: keep snapshots and a standby plan (static fallback, alternate region).
  • Incident playbook: contacts, steps, and messages ready to go (no improvising under pressure).

⚖️ What the Law Says

DDoS is a crime in Canada. Launching or paying for DDoS “booter/stresser” attacks can lead to device seizure, restricted Internet access, criminal charges, fines, and prison. Even if a service advertises as a “tester,” using it against systems you don’t own is illegal.

🔗 Suggested Links (Internal & External)

On ScamShield Digest

  • How to Stay Safe (Guides)
  • Latest Scam Alerts
  • For Families & Advisors
  • Report a Scam (Hub)

Authoritative Resources

  • Canadian Anti-Fraud Centre — Distributed Denial-of-Service (DDoS)
  • Cyber Centre (Canada) — Defending against DDoS (ITSM.80.110)
  • CISA — Understanding & Responding to DDoS (PDF)
  • CISA — Volumetric DDoS Technical Guidance (PDF)
  • Cyber Centre — DDoS prevention & preparation

📚 Sources

  • CAFC — Distributed Denial-of-Service Attack (overview & legal note)
  • Canadian Centre for Cyber Security — Defending against DDoS (ITSM.80.110)
  • CISA — Understanding & Responding to DDoS (PDF)
  • CISA — DDoS Quick Guide (Layer 3/4/7 basics)

Share this: Help a friend or small business owner by sharing this guide.

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